Process Design Before Tooling — Always

Automating a broken process makes the business bad at the process faster. This is one of the oldest observations in operations management, and technology teams rediscover it painfully, at real cost, every time a new tooling category makes automation newly tempting — which is, currently, constantly. I’ve written about the data model and the architectural …

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The AI Productivity Paradox: Individuals Speed Up, the System Slows Down

Every individual engineer using AI assistance reports feeling faster. Measured at the system level — release cadence, defect rate, time from idea to production — a meaningful number of organisations adopting AI-assisted development are getting slower, not faster. Both observations are true simultaneously, and the gap between them is one of the more important things …

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Book a Pillar 06 - Change Governance scoping call